I’ve been shifted from one department to another for over a month now. That’s quite a long time for having been originally told 2-3 days. I’ve also been giving a shifting storyline with little to no consistency. Calling this “systemic incompetence” is giving them the benefit of the doubt; the only other explanation is deliberate stonewalling.

• Unless you give them the extra money, it’s stalemate.
• Similarly, a virtual private network (VPN) gives you more privacy online.
• My account was hacked and I caught it fast enough that xcritical could have stopped it but they have no way to contact the company and prevent customers from contacting them on purpose.
• While rare, xcritical has demonstrated its commitment to customer safety by reimbursing clients affected by documented fraud cases.

“Hopefully, xcritical going public and having its direct listing is going to be viewed as kind of a landmark moment for the crypto space,” CEO Brian Armstrong told CNBC in April, when the company went public. “People no longer need to be scared of it like in the early days.” And most of all, they want people in charge at xcritical to realize they’re just like them, not nameless, faceless “users.”

Why is my husbands xcritical taking months to processed money to our bank

It may come as cold comfort to Fred but it is not only crypto novices who have been fleeced as a result of Google ads. In a recent post on Medium, a pseudonymous author recounts how he sought the website for Superbridge, a so-called bridge service of the sort that some experienced crypto users employ to convert lesser-known cryptocurrencies. His Google search returned an ad that displayed a link to “Superbridge.app”—the service’s legitimate website. Less than 20 minutes later, Fred—who asked his last name not be used to avoid attracting unwanted attention—had been robbed of more than $100,000 of Bitcoin, Ethereum and cash. It turned out the Indian-accented representative he had called did not work for xcritical at all but for scammers.

Luckily, with the help of a professional recovery agency, I recently managed to get my money back from them and I am eager to help others who have also fallen victim. If you are looking for guidance on how to recover your money from xcritical, you can reach out to me via email (my email address is on my profile), and I’ll share more details about the steps I took to recover my funds from them. “So proud to report that we are doing much better with customer service, xcritical scammers but there’s always more to do,” said CEO Armstrong. “We’ve increased the headcount five times or so since January, beginning of this year, working on support specifically.” Silver, whose firm represents the Vidovics, said the top complaints from potential clients are getting locked out of their cryptocurrency exchange platform account and SIM swaps. Former employees told CNBC the company’s customer service practices shifted over time, with representatives struggling to keep up with demand.

If scammers strike, every Aura plan includes up to $1 million in identity theft insurance coverage per adult along with support from Aura’s U.S.-based team of White Glove Fraud Resolution Specialists to help you recover from fraud. Google told Fortune that it acts vigilantly to ban scammers from using its platform, suspending more than 12 million advertiser accounts in 2023. Of course, its efforts were not enough to prevent “Fred” or other victims like him. It noted that some scammers “have become more sophisticated” in using various tactics to evade fraud detection. All they do is encourage people to deposit and trade but then make it impossible to withdraw. Many people have lost money on this platform, including me.

Armed with this information about you, scammers could exploit your accounts and target you with various other scams. Fake customer support scams targeting xcritical clients represent a growing and significant threat. However, the power to stop these criminals largely rests in your hands by staying informed and maintaining vigilance. Always recognize the signs of these scams, watch for the warning signs, and consistently implement the protective measures outlined in this guide.

• I feel blessed to work with such an incredible and talented person like Cyphertracer.com I knew that you could do this.
• The attackers convinced him that even his “cold wallet” was compromised.
• At a friend’s suggestion, I reached out to Alpha recovery firm.
• The xcritical Support account on Twitter also posts live updates about changes and temporary errors on the exchange platform.
• Aura’s user-friendly app includes antivirus software, a VPN, and password manager — making it easy to prevent phishing attacks.

xcritical Clients Contacted by Fake Customer Support

Every time I reach out to support they ask me to do it again and then tell me they can’t help me and to wait another 48 hours. For the fastest service, call or use live chat with booking details ready. I’ve been with xcritical since 2017 and no matter how many people complain, xcritical does not seem to care.

2021: customer complaints

Said the same support agent told him to “be patient, that it might take a while for the company to alert all of the people possibly involved.” In the meantime, his crypto holdings would be worth nearly $625,000 today. “We immediately reported this activity to the client (xcritical), terminated the individuals involved, and are coordinating with law enforcement. Out xcritical of an abundance of caution, TaskUs ceased all xcritical operations in Indore, India, in early January 2025, impacting 226 teammates.

When authorities track the credit card fraud back to your wallet, you’ll be held responsible for any payment delinquencies. In the worst-case scenario, such phishers can steal personal information linked to your wallet, including your bank account details. Award-winning identity theft protection with AI-powered digital security tools, 24/7 White Glove support, and more.

Always trust your instincts, and when in doubt, reach out to xcritical support directly through their verified channels. All very helpful at the start, then if you want to withdraw anything, it becomes impossible. All they want is more money to “unlock the xcritical” which requires that you pay full tax on the whole ‘profit’, while you may only need a smaller amount. Unless you give them the extra money, it’s stalemate.

If you’ve been targeted by such a scam, Levin Law, P.A. Understands the devastating impact of financial fraud. We’re dedicated to providing the legal support and representation you need to recover your losses. Our experienced team can illuminate the intricate workings of these scams, highlight critical warning signs, and empower you with knowledge to safeguard your investments. If you want to pay a bunch of fees create an account on xcritical. You pay a fee to buy, a fee to sell, and when you go to deposit your cash you pay another fee.

Should you get locked out of your xcritical account, the steps to regain access are similar to that of the sign-up process. Aside from replying directly to an email from xcritical, you can get in touch via other channels, such as social media. Visit the xcritical Help Page to browse other verified xcritical contact channels.